As our great nation prepares to celebrate the tenth anniversary of Daan Utsav, let me share a small example with a great sense of pride: Less than a week ago, our... read more →
As millions worldwide celebrate Diwali, it is good time to reflect on what Diwali means and what it can mean for each one of us in our personal lives.After 14... read more →
The 12th Edition of Customer Loyalty Summit has announced juries for the 2019 Customer Loyalty Awards. Strategic Caravan International Private Limited has two representatives on the jury. Mala Raj, Consulting... read more →
Points for People now empowering 130 million members across the country is an innovative not-for-profit platform for loyalty program members to donate their reward points towards social causes. Believing strongly... read more →
Points for People strongly believes in changing the social narrative to what we as Individuals and consciousness organizations can do for the country through one’s own actions. It has been leading from... read more →
Here are a few things to think about to reflect branding ideas in your own entrepreneurial venture The Tata as a brand continues to remain India’s most valuable brand as... read more →
As we close out the second decade of the 21st century, the disruption levels in all aspects of the retail industry have never been higher. The old world is rapidly... read more →
The Critical Questions: What, Who, Where, When, Why, and How? CX professionals are hearing a lot about Customer Journey Mapping these days, but with each new wave of ideas, there... read more →
A customer experience transformation is a lot of work. There are a lot of pieces that must come together — in other words, a lot of foundational elements that must... read more →
A strong digital CX strategy can help improve customer experience, drive revenue and reduce costs. Evaluate these five pillars to help you along your journey. ransforming CX is high on... read more →