114
Years of Experience
437
No. of Projects
145
Clients
12
Countries Serviced

What We Do

Markets are changing all the time. Businesses are making a welcome and conscious shift from customer service to a more holistic view of superior customer experience through the customer journey with the brand. The goal is to build and nurture long-term, enduring relationships with the customer. The more businesses and customers relate to each other, the more mutual loyalty will become a part of the exchange.

We work alongside our clients to create customer-centric strategies and implementation plans, and also measure and monitor their effectiveness on an ongoing basis.

Partner Profile

We, the founding partners of Strategic Caravan International have spent most of our professional lives developing customer centric strategies for our clients and helping them create customer delight. We have helped co-create some of India’s most remarkable customer strategies for leading brands and pioneering loyalty and CRM programs for end customers, channel partners, influencer segments and employees.

Brian Almeida

Partner

MALA RAJ

Consulting Partner

RAMA SUBRAMANI (RAM)

Consulting Partner

ASHISH MERCHANT

Consulting Partner

Our Approach

METHODOLOGY

Sometimes, the hardest part is knowing where to begin. Most customer relationship loyalty strategies fulfill functional needs. Very few get to what really engages, drives and motivates customers to do something.

At Strategic Caravan we help answer the WHAT, WHY and HOW of customer behaviour. We work with our clients to create tailor-made customer strategies using our 3D methodology. This structures customer strategy development into three phases

Knowledge Centre

Whitepapers

News